In July 2019, a group of Indian customers purchased Xinghe transformers and switchgear for their power distribution project. After the delivery, Xinghe offered free guidance services covering both technical guidance and installation support. As a result, the customers saved significant time and reduced project costs.

---

1. Commitment to Customer Success

Xinghe understands that buying reliable equipment is only the first step. Therefore, we provide hands‑on assistance to ensure proper installation and smooth operation. For the Indian project, our team:

• Delivered on‑site technical guidance to explain installation procedures.
• Supervised the correct assembly and connection of transformers and switchgear.
• Answered engineering questions in real time.

1.1 No Extra Charges for Expertise

All guidance services were provided free of charge. This approach helped the customer avoid expensive third‑party consultants and prevented installation mistakes that could lead to downtime or equipment damage.

✅ Key benefit: Customers complete their projects faster and within budget.

---

2. Why Free Technical Guidance Matters

When you import transformers and switchgear, local technical support is often limited or costly. By including free installation guidance, Xinghe:

• Reduces the learning curve for local crews.
• Ensures compliance with electrical standards.
• Extends equipment life through correct setup.

Therefore, our after‑sales service directly lowers the total cost of ownership.

---

3. Proven Track Record Since 2019

The July 2019 Indian project is just one example. Xinghe has since expanded its free guidance service to many other countries across Asia, Africa, and the Middle East. We remain committed to helping every customer achieve successful commissioning without unexpected expenses.